Protecting the environment

Change to our usual service

We're currently experiencing very high demand due to the impact of coronavirus. We will assess complaints of noise, smoke, odour, waste or other statutory nuisance, but we'll be prioritising emergency issues which present a serious public health risk. This means that you may not get an immediate response from our team.

Many complaints we receive are not within the scope of what's considered a statutory nuisance. If your complaint relates to a neighbour noise nuisance, or bonfire, we encourage you to calmly discuss your concerns with your neighbour in the first instance. This will often resolve the issue.